// Senior Systems & Cloud Engineer
Infrastructure that just works.

10 years inside high-growth MSPs, supporting global businesses with systems that need to stay up. I'm the person teams call when nobody else can solve it: L3 escalation, cloud migrations, and everything in between.

10+
Years in MSP
L3
Escalation Level
5
Companies Served
Timezones Covered
// about me

I fix the problems others escalate to me.

I'm a Senior Systems Engineer based in Batangas, Philippines, with over a decade inside high-growth MSP environments. I specialize in owning the hard problems from complex Microsoft 365 and Azure migrations to multi-site firewall deployments and P1 outages that land on my desk at 2 AM.

My approach is straightforward: document everything, automate what you can with PowerShell, and build systems and SOPs that outlast your involvement. I've served as the final tier of escalation at companies like Accenture, SolarWinds, and Logic Speak the person called when everyone else is stuck.

Beyond core infrastructure, I work with AI-assisted workflows and automation tools, helping teams modernize how they operate day to day.

Remote Ready Flexible Timezone Full-time Available ID Verified AI Workflows
☁️
Cloud & Identity
Azure AD, M365, Intune, Autopilot, Exchange
🔒
Network Security
SonicWall, Fortinet, Cisco, VPN, VLAN, SD-WAN
💻
Virtualization
VMware vSphere, Hyper-V, Azure VMs
Automation & BCDR
PowerShell, Datto BCDR, Acronis, RMM/PSA
// tech stack

Tools I know inside out.

Built across 10 years and five enterprise environments not certifications on a wall, but tools I use every week.

☁️
Cloud & Identity
Microsoft 365Azure ADEntra IDExchange OnlineSharePointTeamsIntuneAutopilotConditional Access
🔒
Networking & Security
SonicWallFortinetCiscoVLANsSite-to-Site VPNSD-WANCrowdStrikeCylanceMFA
💻
Virtualization & Infra
VMware vSphereHyper-VAzure VMsActive DirectoryDNSDHCPWindows Server 2012-2022
Automation & BCDR
PowerShellDatto BCDRDatto RMMAcronisAutotask PSAConnectWiseServiceNowIT Glue
// experience

Where I built my craft.

From first-touch support to owning P1 incidents solo every role added a new layer of technical depth.

LOGIC SPEAK
Level 2/3 Engineer / Escalation
October 2025 to March 2026
  • Serves as the ultimate technical escalation point, taking ownership of high-priority P1 and P2 incidents and complex outages to minimize downtime
  • Architecting resilient server environments, high-availability virtualization using Hyper-V and Azure, and robust disaster recovery plans to ensure 100% data integrity
  • Utilizes advanced PowerShell scripting and RMM optimization to automate proactive maintenance and forensic auditing, shifting the team from reactive to proactive
  • Acts as a technical mentor for Tier 1 and Tier 2 teams, standardizing SOPs and conducting peer reviews to improve first-touch resolution rate
  • Oversees advanced security deployments covering Entra ID, MFA, and Conditional Access, ensuring all managed clients meet modern compliance and cyber-insurance standards
KLOUD9 IT (MSP)
IT Engineer / Escalation
October 2024 to October 2025
  • Provided advanced remote and on-site technical support for Microsoft core business applications across multiple client environments
  • Managed server and network-level troubleshooting covering Active Directory, DNS, DHCP, IIS, and WAN/LAN connectivity
  • Deployed and supported secure remote access solutions using VPNs, Terminal Services, and Citrix
  • Maintained comprehensive system documentation within IT Glue and ConnectWise to streamline team troubleshooting
  • Configured and deployed new computer hardware aligned with standardized company configurations
SOLARWINDS
Cloud Support Engineer Level 3 / Projects
November 2023 to June 2025
  • Led high-priority technical escalations and API troubleshooting for global cloud product deployments
  • Collaborated with internal development teams to resolve complex architectural bugs and documented findings in KCS format
ACCENTURE
Senior Global Service Desk Engineer L2/L3
June 2021 to July 2023
  • Served as the final escalation point for Office 365, VPN, and Active Directory incidents, receiving executive-level recognition for resolution speed
  • Utilized Autotask PSA and ServiceNow to lead service delivery improvements and mentor junior engineers
C3 EVERISE
Service Desk Engineer L1 to L3
2015 to 2021
  • Managed full-tier support for U.S.-based SMB clients, spearheading root cause analysis for recurring networking and VM issues
  • Created ticket-handling SOPs that significantly improved resolution metrics and SLA compliance
FULL TIME TRAINING IN MALABON
IT Supervisor
2013 to 2015
  • Oversaw IT services and led support for regional online conferences using Zoom and Skype
  • Managed a small team and coordinated hardware and software rollout for 20+ staff
  • Built a registration system capable of handling 3,500 to 4,000 registrants
// selected projects

What I've actually built.

Real deployments across real client environments not lab work.

☁️
Enterprise Cloud Migration
Architected and executed a full tenant transition to Microsoft 365, including Azure Conditional Access policies and custom Intune deployment configurations for a multi-site client.
🔒
Infrastructure Hardening
Built and implemented specialized processes to mitigate IoT risks and prevent endpoint breaches across managed client environments using CrowdStrike and Cylance.
🌐
Multi-Site Network Deployment
Designed and maintained secure VPN tunnels and VLAN tagging for multi-site client environments across U.S. and APAC regions with zero unplanned downtime.
Proactive Automation Framework
Shifted an MSP team from reactive firefighting to a proactive model using advanced PowerShell scripting and RMM optimizations that reduced manual overhead significantly.
// contact

Let's work together.

Open to full-time remote roles, project-based contracts, and MSP partnerships. Flexible across all time zones.

Available for new opportunities

Need someone to own your infrastructure, lead a cloud migration, or be your go-to escalation engineer? Reach out. I respond fast regardless of your time zone.

✉️
Email
nino.mabilangan@gmail.com
📱
Phone / WhatsApp
+63 950 919 9658
📍
Location
Batangas, Philippines
🕐
Availability
Flexible all time zones